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O2 customers unable to send TEXTS despite mobile phone network saying data problems have been fixed

O2 customers unable to send TEXTS despite mobile phone network saying data problems have been fixed

O2 CUSTOMERS are livid after being unable to send texts this morning – despite the mobile network saying a serious data outage, which has affected hundreds of thousands of individuals, has been fixed.

In a press release made at three.30am, O2 stated its 4G network was again up and operating.

PA:Press Affiliation

The O2 network went down within the UK this morning

It follows a 24 hour service outage that left hundreds of thousands of O2 customers throughout the UK fuming.

“We can now report that our 4G network has been restored,” a spokesperson stated.

“Our technical groups will proceed to monitor service efficiency intently over the subsequent few days to guarantee we stay secure.

“A evaluate might be carried out with Ericsson to perceive absolutely what occurred.

“We’d like to thank our customers for their patience during the loss of service on Thursday December 6 and we’re sorry for any impact the issue may have caused.”

 The O2 outage is still affecting customers across large parts of the UK


The O2 outage continues to be affecting customers throughout giant elements of the UK

However the supplier has admitted that a “small proportion” of customers are reporting problems sending textual content messages.

An O2 spokesperson stated: “A small proportion of customers have reported points sending textual content messages.

“We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.”

One O2 buyer wrote on Twitter: “Still getting a failed message every time I try and send a text.”

One other Twitter consumer referred to as Mark, a buyer of GiffGiff which piggyback’s on O2’s network, stated: “Still having issues with the network, I’m on GiffGaff network which uses O2 and I’m having probs sending text messages.
“My phone simply retains failed to send each time I send an SMS. Calls have interference, data is okay.”

One other GiffGaff consumer referred to as Anne wrote: “After the state of affairs yesterday when the data went down, I can’t send texts usually.

“It says ‘not delivered’ on my phone – but to the recipient, it spams them with the same text I sent. I have an iPhone 6s and I have the £20 plan. Please help – thank you!”

Whereas Tesco Mobile customers have reported comparable problems. One consumer wrote: “Still unable to send text or make phone calls. When will that be resolved???”

One other stated: “My texts are being sent multiple times and are coming out of my allowance. When will text messages be sorted? Will Tesco customers get the same compensation as O2 customers?”

Nonetheless getting a failed message each time I attempt to send a textual content.

— Caroline Cousins (@quantumhealer1) December 7, 2018

@tescomobile I do know drawback with O2 is out in case your management however not completely happy together with your customer support. Unable to get by way of on landline or use we chat. Nonetheless unable to send textual content or make phone calls. When will th7a be resolved???

— quidonneuncoup (@youknowit0609) December 7, 2018

Nonetheless having points with the network, I am on giffgaff network which makes use of O2 and I am having props sending textual content messages.
My phone simply retains failed to send each time I send an sms.
Calls have interference ,data is okay.
I’ve advised giffgaff however letting you understand additionally

— Keith oshaughnessy (@Keithoshaughne2) December 7, 2018

My texts are being despatched a number of occasions and are popping out of my allowance. When will textual content messages be sorted? Will Tesco customers get the identical compensation as O2 customers?

— Beth (@182Beth) December 7, 2018

@O2 @giffgaff After the state of affairs yesterday when the data went down, I can’t send texts usually. It says ‘not delivered’ on my phone – however to the recipient, it spams them with the identical textual content I despatched. I have an iPhone 6s and I have the £20 plan. Please assist – thanks!

— Anna McGovern (@annaxmcgovern) December 7, 2018

Someonelse wrote: “So apparently @o2 providers have been restored. U okay hun?

“Because I don’t have mine back I’ve reset my phone so many times since the news came out that it’s been restored and still no 4g? #IWantMyData”

In the meantime, one other consumer stated: “@O2 sign and data again however nonetheless no 4G in Antrim?

“Is this to be expected? Status checker says I should be 100%”

The Solar has contacted O2 which says the network is again up and operating, however advises customers who’re nonetheless experiencing points to restart their telephones.

Tens of millions of livid O2 customers endured a day with out data yesterday after the network crashed leaving some unable to work and others fearing for the security of their family members.

O2, Britain’s second largest mobile firm, stated 3G was restored on mobile units by 9.30pm on Thursday – however the network nightmare continued to have an effect on 4G as bosses promised to repair the faults by this morning.

Outraged customers of O2, which has a complete of 32million customers, took to social media to flag problems with 4G, data providers and phone calls.

The network points began about 5.30am yesterday with round 1,662 complaints made earlier than 7am, and customers throughout Manchester, London and Southampton all reporting outages.

However the points additionally unfold past England to Scotland and Northern Eire, as a warmth map of problems by web site Down Detector exhibits.


Firm bosses had earlier apologised for the outage and promised providers can be up and operating by the morning.

The network, which can also be utilized by customers with Tesco Mobile, GiffGaff, Sky Mobile and Lycamobile, has blamed the difficulty on defective software program offered by third get together provider Ericsson.

The Swedish firm has additionally issued a press release saying it believes the difficulty was triggered as a result of by “an expired certificate in the software” put in with O2.

Bosses issued a joint apologies in statements offered to The Solar.

Telefonica CEO Mark Evans stated: “I would like to let our customers understand how sorry I’m for the influence our network data concern has had on them, and reassure them that our groups, along with Ericsson, are doing all the things we will.

“We will continue to work with Ericsson, through the night, who have assured us that a full service will be restored for customers by the morning. We fully appreciate it’s been a poor experience and we are really sorry.”

A spokesperson for O2 added: “We might be updating our customers later immediately on how we’ll make yesterday’s data service concern up to them and we’d as soon as once more like to thank our customers for his or her endurance.”

The mobile firm was pressured to advise customers “to use wifi wherever they can” till providers have been absolutely restored.

Marielle Lindgren, UK and Eire Ericsson CEO, stated: “The reason for at present’s network difficulty is in sure nodes within the core network leading to network disturbances for a restricted variety of customers the world over, together with within the UK.

“The faulty software that has caused these issues is being decommissioned. Our priority is to restore full data services on the network by tomorrow morning. Ericsson sincerely apologises to customers for the inconvenience caused.”

How to get compensation

IF you are feeling the outage brought about you vital problems otherwise you waited a very long time for repairs to happen, chances are you’ll be entitled to compensation.

To complain, you want to comply with O2’s formal complaints process.

In case your drawback continues to be unresolved after eight weeks you possibly can submit your grievance to an unbiased Various Dispute Decision (ADR) scheme.

Telecoms regulator Ofcom has authorised two ADR schemes – CISAS and Ombudsman Providers: Communications. O2 is a member of the Ombudsman Providers scheme.

O2 has advised The Solar it’s “reviewing” the way it can “make it up to our customers”.

Aside from customers with O2, Tesco Mobile, GiffGaff, Sky Mobile and Lycamobile, the outage has additionally affected methods counting on the identical network such because the digital timetables for London’s buses and Boris Bikes due to their O2 sim connections.

The system fault introduced specific stress and problem for Jennie O’Grady yesterday as she used O2 data to monitor her type-1 diabetic daughter’s blood sugar ranges.

She informed the Day by day Mail: “We rely massively on her having web entry. She may be sleeping in her bed room and it’s sending me her blood sugar ranges.

“I might get an alarm to say she is having a hypoglycaemic assault if her blood sugar ranges dropped under 4, which might imply she want remedy instantly and will go right into a coma.

“Without it I have been completely clueless and I have not been able to check on her.”

GiffGaff, Tesco Mobile, Sky Mobile, Lycamobile all “piggyback” on O2’s network, which means the O2 outage has affected their customers too.

Piggybacking is actually widespread amongst mobile networks within the UK.

Actually, there are solely 4 UK mobile networks – EE, Three, O2 and Vodafone – and all the opposite suppliers piggyback – ie, purchase area from – one in every of these networks.

Tesco, GiffGaff, Sky Mobile and Lycamobile are on O2, Asda is on EE and TalkMobile is on Vodafone.

It isn’t the primary time O2’s network has skilled points.

In October, the mobile network was down leaving hundreds of customers unable to make or obtain calls.

It additionally occurred in September, as each Sky and O2 mobile networks have been down due to Storm Ali.

In the meantime, EE and Vodafone are being investigated by the watchdog over claims that they gave false details about network protection in rural areas.

Your rights when your network goes down – What to do to get compensation from O2, EE, Sky, BT and the remaining

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